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SORRY: Best Buy Issues Apology for Trying to Sell $42 Cases of Water to Houston Flood Victims

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SORRY: Best Buy Issues Apology for Trying to Sell $42 Cases of Water to Houston Flood Victims

Apology accepted?

Many think not.

There are very mixed feelings going around after Best Buy, the electronics retail giant, was caught red-handed selling cases of water for upwards of 42 dollars apiece.

Taking advantage of people in times of need? How low can you go?

After outrage nationwide ensued as a result of the images of the water cases spreading virally online, the Best Buy leadership has issued a public apology.

Do you think that the apology is sincere?


According to The Hill:

Best Buy is apologizing after a Houston store was reported to be selling cases of water for $42 after Hurricane Harvey hit the region. 

A tweet showing the Best Buy prices went viral earlier Tuesday.

“This was a big mistake on the part of a few employees at one store on Friday,” a Best Buy spokesman said in a statement to The Hill. “As a company we are focused on helping, not hurting affected people. We’re sorry and it won’t happen again.”

“Not as an excuse but as an explanation, we don’t typically sell cases of water. The mistake was made when employees priced a case of water using the single-bottle price for each bottle in the case,” the statement continued. 

The apology comes amid widespread reports of price gouging in the wake of the storm.

A spokeswoman for Texas Attorney General Ken Paxton (R) told The Hill earlier Tuesday that the office had received at least 600 complaints of price gouging and fraud after Harvey hit the region.

“As of our last tally this morning, we have 600 complaints pertaining to Hurricane Harvey (including scams, fraud, price gouging and charities), and that number is still rising,” spokeswoman Kayleigh Lovvorn wrote in an email. “The majority of these complaints involve price gouging for bottled water, fuel, groceries and shelter.” 

Sounds to me like the company is trying to save themselves from a publicity nightmare at the scale of Pastor Joel Osteen’s recent disaster.

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In case you missed it, Osteen was accused by many on the internet of not opening his megachurch’s doors to those in need in Lakewood, an area heavily affected by Hurricane Harvey.

Best Buy should have showcased better leadership to prevent this catastrophe by managing the situation in their Houston stores more closely. They could have issued and distributed a policy to local managers in the area and set expectations clearly. It seems this is too little too late.

That said, they did do the right thing in the end by swiftly and publicly apologizing for the ‘big mistake.’

Where do you stand on this issue? Let us know, and share, share, share!

 

Source: The Hill

 

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